GCT英语完成会话专项训练
8．提出抱怨
遇到不满意的事情和对待需要投诉时，礼貌地说比较奏效。一般先要说Excuse me ，sorry，再提出你的投诉，这样显得很有教养和礼貌，你的问题才会得到更圆满的解决。
比如，在商店里，收款员找错了钱，你可以说：
Excuse me, I think you?ve given me the wrong change
或者 Sorry, I think this change is wrong. I gave you $20, not $10.
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在酒店里
房间的调温器坏了：
Excuse me, but there?s a problem with the heating in my room.
Sorry to bother you, but I think there?s something wrong with the air-conditioning.
失窃了：
I?m afraid I have to make a complaint. Some money has gone missing from my hotel room.
房间没有整理：
I?m afraid there?s a slight problem with my room - the bed hasn?t been made.
当人们发现自己错了而道歉，一般都会说sorry，然后再提出把事情做好的解决办法。
比如对应上面对调温器的投诉：Excuse me, but there?s a problem with the heating. 或者
I?m sorry – I?ll get someone to check it for you. 或者 Sorry to hear that – I?ll send someone up.
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Excuse me, I?m afraid ...
Excuse me, there seems to be something wrong with ...
There appears to be something wrong with ...
Oh, I am sorry about that, I?ll...
Well, I?m afraid there is nothing we can do about it, actually.
I?m afraid there isn?t much that we can do about it.
I suggest you leave it with us, and we?ll see what can be done/we can do.
I?m afraid the manager isn?t in at the moment. Could you call back later?
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Excuse me, I?m afraid...
Excuse me, there seems to be something wrong with...
There appears to be something wrong with ...
Oh, I am sorry about that, I?ll...
Well, I?m afraid there is nothing we can do about it, actually.
I?m afraid there isn?t much that we can do about it
I suggest you leave it with us, and we?ll see what can be done/we can do.
I?m afraid the manager isn?t in at the moment. Could you call back later?
A: Do you think you could keep the noise down a bit?
B: Sorry! Have I been keeping you awake?
A: Yes, and another thing—would you mind not using my toothpaste?
B: I?m sorry. I thought you didn?t mind.
A: That radio?s terribly loud. Could you turn it down a fraction?
B: Sorry! Is it disturbing you?
A: Yes, and something else—wouldn?t it be an idea to buy your own soap?
B: Sorry! I didn?t realize you felt so strongly about it.
