工程硕士介绍：发展历程 发展方向 深远意义 学位设置的目的 基本素质
工程硕士入学考试：报考指南 时间安排 报名条件 考试简介 GCT调剂报名
工程硕士报考：考试流程 报考三步曲 考试方式 考试全攻略 逻辑是什么考试
8．提出抱怨
遇到不满意的事情和对待需要投诉时，礼貌地说比较奏效。一般先要说Excuse me ，sorry，再提出你的投诉，这样显得很有教养和礼貌，你的问题才会得到更圆满的解决。
比如，在商店里，收款员找错了钱，你可以说：
Excuse me, I think you´ve given me the wrong change
或者 Sorry, I think this change is wrong. I gave you $20, not $10.
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在酒店里
房间的调温器坏了：
Excuse me, but there´s a problem with the heating in my room.
Sorry to bother you, but I think there´s something wrong with the air-conditioning.
失窃了：
I´m afraid I have to make a complaint. Some money has gone missing from my hotel room.
房间没有整理：
I´m afraid there´s a slight problem with my room - the bed hasn´t been made.
当人们发现自己错了而道歉，一般都会说sorry，然后再提出把事情做好的解决办法。
比如对应上面对调温器的投诉：Excuse me, but there´s a problem with the heating. 或者
I´m sorry – I´ll get someone to check it for you. 或者 Sorry to hear that – I´ll send someone up.
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Excuse me, I´m afraid ...
Excuse me, there seems to be something wrong with ...
There appears to be something wrong with ...
Oh, I am sorry about that, I´ll...
Well, I´m afraid there is nothing we can do about it, actually.
I´m afraid there isn´t much that we can do about it.
I suggest you leave it with us, and we´ll see what can be done/we can do.
I´m afraid the manager isn´t in at the moment. Could you call back later?
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Excuse me, I´m afraid...
Excuse me, there seems to be something wrong with...
There appears to be something wrong with ...
Oh, I am sorry about that, I´ll...
Well, I´m afraid there is nothing we can do about it, actually.
I´m afraid there isn´t much that we can do about it
I suggest you leave it with us, and we´ll see what can be done/we can do.
I´m afraid the manager isn´t in at the moment. Could you call back later?
A: Do you think you could keep the noise down a bit?
B: Sorry! Have I been keeping you awake?
A: Yes, and another thing—would you mind not using my toothpaste?
B: I´m sorry. I thought you didn´t mind.
A: That radio´s terribly loud. Could you turn it down a fraction?
B: Sorry! Is it disturbing you?
A: Yes, and something else—wouldn´t it be an idea to buy your own soap?
B: Sorry! I didn´t realize you felt so strongly about it.
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